Learning Programs In The American Express Learning

knowledge Programs in the American convey Learning lucre Daphne Donnelly MBA 530 butt 25, 2012 Professor Jackson Abstract This paper discusses the applications of acquirement conjecture and goal-setting theory utilise in the American testify Learning Networks client service train plan. It also explains the applications used in AELNs leaders victimisation schedule and what types of acquisition theory and goal-setting theory were used. This paper explains how American Express uses a mingle erudition approach to ready their employees and to teach skills utilized in the workplace. This paper further explains the instruction philosophy of Jeanette Harrison, Vice professorship of AELN. American Express is a international services troupe providing access to products, insights, and experiences that meliorate lives and chassis business success. Due to their terrible guest service, American Express has received numerous awards for having the mettlesomeest c ustomer satisfaction among credit eyeshade companies worldwide. (Americanexpress.com). American Express has shown inscription to improving the competencies of their employees. They developed a training and leadership program called the American Express Learning Network (AELN) to assist their employees in developing the skills that set them away from other companies. The mission of AELN is to spry all those who serve. (Nelson & axerophthol; Quick, 2011, p. 215). American Express takes leadership quite seriously at every level and in every role in the company. AELN was developed primarily to enrich the abilities of their workforce and was instrumental in the companys global success. AELNs program involves aspects of the learning theory and the goal-setting theory. The AELNs customer service training program applies elements of Banduras social learning theory. Banduras social learning theory deals with the notion of task-specific self-efficacy. Individuals with high self-effic acy believe that they have the king to bem! use things...If you want to get a full essay, lay it on our website: OrderEssay.net

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